Client Policies

Cancellation & Lateness

Please provide at least 24 hours notice if you need to reschedule or cancel a treatment. If a client fails to cancel within 24 hours 2 or more times, they will be asked to pre-pay for future services.

Please arrive on time to your appointment, so that you may receive your full 60 minute or 90 minute service.  –If you arrive a certain number of minutes late, you will lose that same amount of time from your massage, but will still be responsible for paying for the full service.

Hygiene Requirements

Out of courtesy and to avoid the spread of germs and illness, I ask that all clients practice good personal hygiene.

Ambiance

When booking a massage in your home or office, please consider that ambiance is of great importance.  Ideally, massage should be performed in a spacious, quiet, and hygienic environment. * At minimum, I require a 6’ X 9’, non-smoking, pet free area to set up my table and work.

Mind Altering Substances

Massage will not be performed on clients under the influence of mind altering substances.

Inappropriate Client Behavior

Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures.  The client will not be rescheduled if this occurs.

The breast and genital area will not be massaged under any circumstances.  Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained

Sexual interaction or discussion of any kind between client and massage therapist is NEVER appropriate.

Draping

Sheets are used to drape and protect the modesty of the client. Although modesty is a very individual thing and unique to each person, genitals will remained draped at all times. Female clients will be asked to adjust breast draping to their own comfort level.

Communication

To ensure safe, customized sessions, the client must fill out a health intake form before treatment. It is the client’s responsibility to relay all health information so the therapist can modify the treatment plan where necessary.

Scope of Practice

Massage serves as a therapeutic tool to enhance well-being.  Massage is not a substitute for medical treatment.  Massage therapists are not qualified to  perform spinal/skeletal manipulations, diagnose conditions, or prescribe treatment.  Any information imparted by the therapist in the course of a treatment should not be construed as such.

HIPPA Compliance

The client’s records and sessions will be kept confidential and will not be shared with anyone without the client’s written consent.

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